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Xikar Crossover Warranty Replacement Is In

by Bryan Glynn, April 21, 2013
  • Cigar And Pipes Smokin' Deals

I had to send back my Xikar Crossover torch, it was just plain worn out after a few years and thousands of uses. I always maintained it well, but the flame just kept getting smaller and smaller as time went by, so it needed to be replaced. I knew the model wasn’t made anymore, but I thought just the design of the case would be different. I guess they retired the whole square format. This Axia replacement functions VERY well as a lighter, with two very powerful torch units in it, but with my big hands it doesn’t fit me well at all, feeling undersized and slippery. Too bad, I think they went the wrong way from a very classic design to something less so. Bring back the standard format Xikar!! I’ll do a proper review of this new unit soon.

  • I sent mine in a week ago. Does Xikar at all contact you during the repair process or do you just have to wait to get it back?

  • Boucher207

    I would contact them and tell them this replace ment was not acceptable. I understand they might not make the same lighter as you sent in, but they make a few that are very similar. I would be very upset if i received this as a replacement.

    • Boucher207

      And again, i realize they dont have to offer a lifetime warranty on their products but since they do, id expect a replacement lighter to be the same kind of style at least. Or if they dont have something within the price range of the one sent in, send you an email seeing if you would want to cover the difference of a more expensive one.

    • I’ll use it a bit, see if it grows on me, otherwise, yeah.

      • Boucher207

        I see this being very difficult to hold onto if your fingers a sweaty in the FL summer haha

  • Jason Isbaner

    I’m sure they would do something if your not happy, I would contact them.

    • Boucher207

      That would be great if they did.

    • ryan b

      indeed, i would do that as well

  • Boucher207

    Even their Incline lighter is like your old one but about $20 cheaper, why not send that one.

    • TimB

      Probably because if they sent a replacement that was $20 less people would not go for that after paying $60 now would they…The EX or EXII line looks similar but I think it is smaller.The one they sent is listed for $69.

  • zzpop102

    I think its pretty cool these lighters have a lifetime warranty. I have gone through so many lighters. I will probably be picking one of these up.

  • capital75757

    I agree that it seems like a downgrade from the old model.

    If I were to buy a Xikar from a store that carries their lighters would I have to get a replacement from the store or directly from Xikar themselves?

    • TimB

      You send it to Xikar for replacement.

      • Candyman

        some shops will replace defective units in store just depends if they are participating in the replacement program with xikar. just ask them first. the shop i go to will replace it in store if they have the same model or ship yours back for you.

        • Sinsandman

          I had one of my first Xikar replaced in store. They just gave me a new one on the spot and sent in my old one.

      • capital75757

        Thank you for the response.

  • garlar10

    Well that was disappointing…

  • pittjitsu

    Well that sucks. I guess by giving you a dual flame they think they gave you something a little extra for your troubles. Obviously they aren’t CigarObsession watchers or they would know you like the single flame.

  • danzig777

    Yep, not a big fan of that lighter either. You should check to see if you can maybe get another lighter instead of that one.

  • Kace

    I bought a Xikar V cutter. Came in the exact same hard to open box. Lol. The box top completely covers the box and leave little surface for your fingers to grab and pull open. Hope the new torch works well for you.

  • Sinsandman

    I generally like Xikar. However, I would agree that the replacement is a step down. I have a Xikar accessory pack on the way, assuming a lighter is in that. BTW, I am one of the winners from the Operation Smokescreen gig!!!

    • pittjitsu

      You won that! How the hell did you guess all the cigars? Amazing! So what where they?

      • Sinsandman

        What do you mean guess all the cigars? All one had to do to enter was sign up for it lol. They gave away $1500 worth of cigars to include a 7 signed boxes of cigars…one of which is a box of Liga Privada 9

        • pittjitsu

          Ah, my bad. I’m confusing it with a contest where you had to name the cigars in a movie trailer.

          • Sinsandman

            That sounds like a fun challenge.

    • samgiroux42

      Absolutely jealous! I signed up for that, but no luck here. Looks like you are set for quite a while now. 🙂

      • Sinsandman

        Yes, but now have to find a larger humi. I plan on smoking a 9 and gifting one to my cigar buddy out here…the rest are set to rest.

  • Orrza

    it’s kinda sad you choose a certain design and they replace it with a different one.
    well, at least it seem to be functional.

  • I’m surprised they didn’t send an Escalade or an NXT. Same price point, similar style to the Crossover. I have the same 2 you have/had…I hope I don’t have to exercise the warranty anytime soon 🙁


  • Chaz

    Yet another test of their warranty service would be to send it back with a note about your concerns…

  • Tommz81

    Terrible design.

  • samgiroux42

    I say screw it and bring back the tech torch your reviewed a while back. While not convenient on the run, I use a tech torch on my porch and it rocks! super fast light in an wind and perfect toast. Give it a thought.

  • antomos

    I sent mine in a couple of weeks ago, I guess this what I’ll be getting as well. I’ll keep you posted.

  • dbfr181

    I’m having the same problem with my torch very weak flame ill have to send it back see what I get

  • Texvet

    Hopefully they will re-introduce the Ham Fisted model for those of us that prefer it.

  • vscarpine

    the same thing just happened to me. I sent my crossover in and got the Axia. I must say that I really do like this lighter it works great and have no problems thus far

  • juf100

    I love butane torches but I have nothing but problems with them, including Xicar. They just don’t seem to last. I’ve got the re-filling down, but I always have problems with the ignitions. Oh well, as soon as Iget moved into my new house I’m buying a big asssed propane torch…

  • USA2ndAmendment

    Hey Bryan, can you tell me the different uses/purposes behind the torch lighter vs the soft flame? I have a torch lighter, but I thought all the soft flame lighter were for stuff like cigarettes, not cigar? Any help would be much appreciated!

  • Candyman

    Also famous-smoke still has the crossover in stock but only in blue or yellow i had been thinking about buying one for my self but after seeing what they replaced yours with i might hold off and pick up another model… my xikar is getting pretty worn and ima need a back up if anyone has a suggestion id like to hear it because it wont belong before my current lighter goes back for repair/replacement

  • ctigers15

    That sucks,

    • smokethis

      Yes it does. 🙁

  • MaxDuo

    Aw man. What a shame. That is pretty disappointing. I’ve seen those in stores and online and had little to no interest in them.

  • ryan b

    hmm dissapointing, too bad they dont give you any sort of choice…

  • brineil

    Whatever became of the slide dual flame model you reviewed favorably some time back? Do you ever use it since it offers both types of flame? I still don’t fully understand the value of the soft flame. It seems to leave a sooty residue on the wrapper.

    • I gave about 20 away, still have a couple. It’s good, but the flames aren’t nearly as big or good outside in the wind, as the Xikars. I explain the differences in tomorrow’s vid.

      • Sinsandman

        Looking forward to that video, never gave much thought to the minor differences in lighters.

        • Dale

          Lighter 101. Sounds good.

      • Craig

        I have a Xikar and I have a Ronson Torch I got at Wal-Mart for $3.95. I find I carry and use the Ronson more than the Xikar. I like the Xikar, but the cheap one feels better in my hands and at that price I’m not afraid of breaking it or losing it.

  • Brandonsr81

    Never had a Xikar product yet, I like all the Colibri cutters and torches that I have.

  • Bpope31

    That stinks. I’m disappointed for you. I liked the design of your old one much better. Looked more durable.

  • JJO

    This is why I stick with my $2.97 torch from Hong Kong. It’s been perfect through two years of near-daily use. If it breaks or I lose it, no big deal; at that price, I have extras.

  • weimerad

    Awesome to hear

  • david121

    That’s a bummer :/
    I was thinking about picking up one of those lighters but now looks like I can’t if they discontinued that line! ugh. Good luck with your new lighter!

  • eric.hanson

    Hey Bryan, too bad about the lighter. As other people said I would contact them after you’ve used it a few times if you’re still not happy with it and let them know. If you’re looking for a good torch lighter from Xikar, I got an Ellipse II about a year ago and love the thing! By far the best lighter I’ve ever had!

  • Christopher

    This is not the easiest thing to do, but I almost always use matches. It’s a total hassle at the worst of times, but I find the the taste of the cigar to be so much better. I started off using lighters, but I always noticed a funny taste that almost put me off smoking cigars before I even really got started!

    I know that the word is that butane has no affect on the taste of the cigar, but I find it does. Anybody else out there feel the same way or am I the lone weirdo out there?

    • Butane is indeed flavorless and neutral – but matches aren’t. Perhaps you just like the flavors the burning wood is adding.

      • Christopher

        That’s a possibility or maybe it was the first batch of sticks I bought that I didn’t enjoy. It was always near the midway point of the cigar that a funky flavor came over the cigar and it really turned me off. I’ve never had that issue with a match lit cigar and I’ve enjoyed smoking cigars so much more now…which is the most important thing!

        • Anything past just a few puffs in has nothing to do with how you lit a cigar.

          • Christopher

            Good to know, thanks for the reply Bryan. I`ll have to try out a lighter in the near future with a stick I know the flavor of…while you are here, are you going to be doing a new favorite list in the near future.

  • stevenknisley

    That light seems so small in your hands. It doesn’t even look cool like the old xikar.

  • primox1

    Disappointing replacement by Xikar 🙁


    Tiny little thing.

  • Derek

    I’m looking at getting an EXII or a Versa. Does anyone have either? What are your thoughts on it?

  • Zombieno1

    Xikar at this moment is probably refurbishing your old lighter and mailing that baby back to you. I know I would if I owned that company and my number one promoter wasn’t pleased.

  • MorganGeo

    Sometimes products do not need to be updated to look ‘modern’. If it isn’t broke, don’t fix it.

  • Pokesfan

    You sure have a lot of stuff sitting on the ol’ table there….

  • neocigaro

    I need to get one of these lighters. Been using matches.

  • drewmcneice

    I’ve never been a fan of using this style of lighter…I love matches, and I love my zippo, that’s all I really need.

  • Brandonsr81

    Send that crap back….

  • puffrey

    Too bad on that replacement Bryan. On a sidenote, while I was watching the video and couldn’t help but want laugh while you were struggling with that box there were all those tools in front of you. Maybe my humor is just weird.

    • Zombieno1

      That didn’t even cross my mind either. Screwdriver would have worked wonders. Unless he wanted to keep the box minty fresh. I know when opening mine, I was very careful.

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