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Mar 8

Xikar Warranty Service

Posted on Friday, March 8, 2013 in Accessory Reviews

20110312xex0001-EditAfter a few years of very regular use my Xikar EX natural flame lighter became unresponsive.  I intended on showing a video on how to fix it, since it’s probably the most common failure, but alas I could not return it to life. So I chose to try the Xikar Lifetime Warranty for the first time! That’s really the killer feature about the company. You may think paying a premium for a lighter or cutter is silly, but when you only have to pay it ONCE in your lifetime, it’s actually silly not to.

It was as simple as downloading and filling out the return form on their website then sending it back to them with tracking as they specify. It cost me about $5 just sending it Priority Mail, which comes with tracking now automatically. It took a few weeks then today, a new lighter showed up at my door!

Thank you very much Xikar for the wonderful service and support!

  • 1kappasig

    I had a similiar lighter that the chrome cap came off of the hinge that covers the screw. I was a Heroes & Legacies cigar shop in Austin, TX. And they swapped the lighter out in the store. They are a full line Xikar retailer. I wouldn’t be suprised if other B&M’s wouldn’t do the same as well, never hurts to ask. Great products for the money.

    • http://www.cigarobsession.com Bryan Glynn

      They certainly might, but since I got it direct, I would not hit up a B&M to get in the middle.

  • gregrhill000

    If you send in your crossover torch lighter they will send you a different model. I sent mine in a few months ago and since they dont make the crossover they sent me a new triple torch lighter. I was disapointed because I really liked the crossover. The one they sent me was in the same price range but not as good quality. Just thought I would let you know that. Love the site and your reviews too!

  • Sirfubes

    I got this exact lighter for my birthday and LOVE it! Nothing bad to say about it.

  • bmac7754

    Thats great new Bryan. I have used XIKAR’s warranty service twice now. One with a lighter and one with a cutter. Both times, they replaced with new ones. Its worth the $5 shipping, and in my case they both only took about 10 days from the time I mailed it to the time I got it back.

  • hawk767

    Finally got my own Xikar Executive lighter. Absolutely love it. I prefer it over the quad torch I was recommended at a B&M. Just feels a little slower when lighting with the natural flame rather than trying to avoid torch the cigar too much.

  • bbarber

    Good deal. I have never needed to return anything to them but good to klnow it works

  • neocigaro

    I need to get me one of these, its always windy when I want to light up my cig. smh

  • Daniel.A

    i need one of these. i think i saw a very similar one in cigars international. i currently own two cheap butane lighters. so unreliable.

  • vscarpine

    I recently had to send back my Xikar crossover but I dont think they make that anymore…so do you know what they send me back if they cant fix the problem